Shipping policy

Thank you for choosing Vibrana, where each item is crafted to elevate your energy and empower your daily rituals. Because our products are made on demand, our shipping process works a little differently, but with full transparency.

🕒 Order Processing Time

• Processing Time: 2–5 business days

• You'll receive a confirmation email once your order is placed, and another with tracking details once your order has shipped.

🚚 Shipping Times

After processing, estimated delivery times are as follows:

Note: Delivery times may vary depending on the destination, local postal services, and peak seasons.

💵 Shipping Costs

• Domestic (U.S.): Shipping costs are calculated at checkout based on your order size, item type, and fulfillment location.

• International: Shipping rates vary by destination and product type. Final rates will be shown at checkout.

We strive to keep shipping costs as low as possible while ensuring reliable delivery.

🌍 International Shipping

We ship worldwide! Please be aware that:

• Delivery times may be longer for international orders.

• Some regions may experience customs delays beyond our control.

• Your order may arrive in multiple packages (at no extra cost), depending on item location.

🧾 Customs Fees & Import Taxes

International orders may be subject to import duties or customs fees, which are imposed by your local government.

• These charges are not included in our prices.

• Vibrana is not responsible for any customs fees, taxes, or delays caused during customs processing.

📭 Lost, Delayed, or Returned Orders

We want your experience to be stress-free. If something goes wrong:

• Lost or Delayed Packages: If your order hasn’t arrived within 30 days of shipping, please contact us at support@getvibrana.com with your order number.

• Returned to Sender: If a package is returned due to an incorrect or incomplete address, we’ll reach out to confirm your address and reship the item (additional shipping fees may apply).

• Damaged or Defective Items: Email us with a photo and order number within 5 days of receipt. We’ll replace or refund eligible items.

📌 Additional Information

• Items may arrive in separate packages depending on production location.

• Shipping upgrades (e.g., express shipping) are not currently available.

• We do not ship to P.O. Boxes in some regions due to carrier limitations.

✨ Aligned, Empowered, Delivered.

At Vibrana, every order is a reflection of intentional living. We appreciate your patience as we craft and deliver each item with care. If you have any questions or concerns about shipping, we're just an email away at support@getvibrana.com.